Here is the latest campaign for Burberry's Black Label. The Black Label is one of the newer Burberry spin-off lines. Its got a younger vibe than the classic Burberry line but is not as casual as the Thomas Burberry line. To be honest, I am actually starting to lose count of the Burberry diffusion lines. There is the Blue Label, the Black Label, Burberry Prorsum and Thomas Burberry ( not sure if they have any other diffusion lines).
The campaign was shot by Lachlan Bailey and features British model Jeremy Young and Nimue Simit from Women Model management.
Thomas Burberry is alive for S/S 2009
Topshop Spring/Summer 2009
French Connection (FCUK) Spring/Summer 09 by Terry Richardson
Pam Anderson for Vivienne Westwood Spring Summer 2009
Dear Future customers
I am writing to express my great disappointment in a Burberry, a brand that my spouse and I have trusted enjoyed over the years. Recently my spouse returned from an overseas trip from Japan-Tokyo and visited the Burberry Black flagship store in Ginza. Her impression of the store was very high and decided to spoil herself and purchased a lovely bag and in the process also decided for a surprise gift – brief case, for me. On her return home I received the brief case, however unfortunately as you might appreciate gift selection can be difficult at the best of times, and the was not to my taste. This however was not of great concern as we knew that she had already booked a flight to Tokyo in 6 weeks and would be able to exchange the brief case for another style, and as such thought nothing more of it… or at least we thought so!
It then comes with great disappointment that I just then receive a phone call from my spouse to explain that the store would not consider this exchange. The brief case was never used, still retained the original packaging and labels, and is still part of the current product line. Now I can understand that she is in a different culture and society and that stores may have exchange policy’s regarding purchase of products. This however should be made available to the customer and explained; this is not a small store in a remote black market in downtown Tokyo, and thus at least in my opinion should cater for international tourists. Now from what I can gather it was indicated by the store representative that they could not accept the exchange because the item was purchased on the tax rebate scheme, to my mind this should not make any difference and if so should be explained at the time of purchase. She expressed that the exchange was for another brief case of equal value and hence should not make any difference.
As a customer we place trust and loyalty to certain brands and pay for that little bit of comfort in knowing that what you are buying is of quality and craftsmanship. In turn we expect good service and warranty for the product. It is then somewhat disheartening to learn that a brand as internationally recognised as Burberry endorses such industry practises, regardless of international location. My understanding is that Burberry Black is a subsidiary of Burberry Limited, and for that reason does not preclude it from operating under similar guidelines. This event will undeniably taint our opinion of Burberry as a whole for any future purchases, as it will no doubt our family and friends as well. Our hope is that you endeavour to resolve this dilemma for all valued customers of Burberry and ensure that “integrity” returns to the label.
Regretfully
Hi Eric
I am not not familiar with Japanese law but In the Uk I know that companies are not legally obligated to exchange or refund goods unless there is a fault or defect with the product. It is usually up to the stores policy and discretion as to whether they will exchange an item. Most stores do infact allow exhanges once the item is in original packaging.
I have forwarded your post onto Burberry. Let me know how it turns out.
Good Luck
Che
Hey! this is pretty good stuff. i agree with you there.The Black Label is one of the newer Burberry spin-off lines. although it’s new all the items really cute. keep posting!
-altheya-
What a cool summer campaign for blac label.they seems very fashionable to their clothes..keep it up!
-altheya-